Contact Us

FormulaMod – Operated by Baihou Technology Limited

Registered office: Room 2502B, 25/F, 148 Electric Road, North Point, Hong Kong
Hong Kong Registry No.: 7557924200008259
Email: customermanager@formulamod.com
Phone: +86 189 9843 8926
Hours: Monday–Friday, 9:00–18:00 (UTC+8)
Trademark: FormulaMod® is a U.S. registered trademark (USPTO Reg. No. 6073949), held by Huang Liang.
Warehouse / shipping origin: Guangzhou, China · Worldwide shipping

Contact FormulaMod

Guangzhou, China. Ships worldwide.

Pre-Sale Technical Questions

CPU/GPU block compatibility, radiator clearance, PCB revision checks, fitting sizes, coolant mixing, pump specs, or build planning.

Email customermanager@formulamod.com
Live chat Bottom-right corner of any page
Response time 1 business day

Include your motherboard model, case model, and GPU length when asking about fitment.

Order Status & Shipping

Tracking updates, customs delays, split shipments, or delivery issues.

Email customermanager@formulamod.com
Track your order Account → Order History
Response time 1–2 business days

Include your order number (starting with FM- or #) in the subject line.

B2B & Volume Quotes

System integrators, data center cooling projects, reseller accounts, or orders of 10+ units.

Enterprise page formulamod.net/pages/enterprise-data-center
Email customermanager@formulamod.com
Technical response SLA 48 hours

Warranty & Returns

Defective parts, leak claims, missing components, or return requests.

Email customermanager@formulamod.com
Response time 1–2 business days

FormulaMod covers manufacturing defects for 12 months from delivery. Leak-tested products ship with QC tags. Attach photos of the issue and your order number when filing a claim. See full return policy.

FormulaMod support hours: Monday–Saturday, 9:00–18:00 CST (UTC+8). Messages received outside business hours are answered the next working day.